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Figure of the day

870 000 000 000 roubles
is the total consumer delinquency on bank loans in Russia

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Address of Rayna Mitkova, Member of the FENCA Board of Directors, to members of the Russian collection market

NAPCA is a major professional association of the Russian collection industry

It brings together about 40 leading companies that account for over 90% of the collection market

Members of the Association operate in strict compliance with the legislation, professional and ethical standards.

the Association actually acts as the key regulator and developer of standards

It has meetings with foreign colleagues on an annual basis, sharing statistics and technology.

Goals and objectives see all

Formation of a civilized and transparent market of collection services to ensure efficient repayment of overdue debts to the country economy
Enhancement of the industry legislative and regulatory base in the professional debt collection market
Promotion of ethical standards in the field of collections and control over their observance by professional collection agencies
Methodological support of economic and legal aspects of the activity of DCAs – members of the Association

Message from the President

Dear colleagues!

National Association of Professional Collection Agencies (NAPCA) is the largest association in Russia that brings together Russian and international DCAs. NAPCA members provide services to their clients not only in Russia, but also in the CIS, Europe and Asia.

For Russia, we act as a promoter of international best practice in the collection field, because NAPCA is the only association that represents our country in the Federation of European National Collection Associations (FENCA).

NAPCA members advantages see all

NAPCA members are selected by their business reputation, experience and expertise.

Members of the Association operate in strict compliance with the legislation, professional and ethical standards.

NAPCA is the only association that controls methods of DCA work.

NAPCA actively cooperates with government bodies and potential market regulators.

NAPCA companies have access to Russian and international best practice and technology in the field of collection.

NAPCA is a major professional association of the Russian collection industry

It brings together about 40 leading companies that account for over 90% of the collection market

NAPCA is the only association that controls methods of DCA work

Members of the Association operate in strict compliance with the legislation, professional and ethical standards.

Strategic goal of the Association is formation of a civilized and transparent market of collection services

the Association actually acts as the key regulator and developer of standards

NAPCA represents Russia in the Federation of European National Collection Associations (FENCA)

It has meetings with foreign colleagues on an annual basis, sharing statistics and technology.